Support & FAQ

About Fiona

What is Fiona?
Is Fiona a lender? Am I getting my loan from Fiona?

Personal Loans

What is a personal loan?
What is an APR?
What does it mean to be pre-approved?
What does it mean to be pre-qualified?
What are the minimum credit requirements to receive a loan?
How is this different from getting a loan from the local branch of my bank?
What is a Line of Credit?
How does a Line of Credit work?
What is a secured loan?
How does a secured loan differ from an unsecured loan?
What types of collateral can be used to secure a personal loan?
What are the pros and cons of secured loans?
What is an Auto Refinance Loan?
What is MotoRefi?
Why wasn’t I matched with a loan offer?
What can I do if I wasn’t matched with a loan offer?

Applying For a Loan

Does it cost me anything to use Fiona to find a loan?
How is applying for a loan through Fiona different than applying through a lending platform directly?
How do you determine which loan product is best for me?
Will submitting my application with Fiona impact my credit score?
What is the difference between a soft pull and hard pull?
What does it mean to be pre-approved?
I submitted an application on and I decided to proceed with a loan offer. Why am I being taken to another site and being asked to fill out more information?
Will I be charged any fees by the loan providers?
What happens if I have questions about my loan after Fiona helps me?

Savings Accounts

What is a savings account?
How does a savings account protect my money?
Is there a minimum to open a savings account?
How often can I withdrawal or transfer from my savings account?
Does a savings account accrue interest?
What is APY and how is it different than APR?
What is a Cash Management Account (CMA)?

Credit Cards

How do I pick the right credit card for me?
How can I get approved for a new credit card?
What does APR mean?
Other key credit card terms:
Some card offers have a “Rewards” and a “For You” tab, and some don’t—why?
How do you calculate the Rewards Value of a credit card?
How do I change my spending data to see a different rewards estimate?
Why do I have no rewards card offers? Am I not eligible for any rewards cards?
What does “Matched for You” mean?


What is Plaid?
Why Should I Use Plaid?
Is Plaid Safe?
What if I Can’t Connect my Bank Through Plaid?

Life Insurance

What is life insurance?
Do I need life insurance?
What does life insurance cover?
What is "no exam" life insurance?
Is Fiona an insurance company?
What is LeapLife? Why am I being sent to their website?


What is a mortgage?
What is APR?
What is an interest rate?
What is refinancing?
What is a down payment?
Is Fiona a mortgage lender?
Does Fiona add any fees to the mortgages I find through it?
Will using Fiona to compare mortgages affect my credit score?

Auto Insurance

What is Jerry?
Do I have to wait until my current auto insurance policy is up for renewal before I can switch to a new one?
Is Fiona a licensed auto insurance agent?
Will I pay Fiona monthly for my auto insurance? What about Jerry?
Does Fiona cost anything to use?
How much auto insurance do I need?
Will searching for auto insurance have an impact on my credit score?

Have more questions?

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Finance is Confusing

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ML Enterprise Inc. (formerly Even Financial Inc.) NMLS# 1475872 /
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