It is the policy of Fiona to respond to customer inquiries swiftly and to take each seriously. This policy comprises inquiries such as general questions about products and services, when a consumer expresses dissatisfaction with products, services and/or business practices, regardless of whether such dissatisfaction is expressed verbally, in writing or by electronic or other means.
All inquiries are recorded and tracked through an automated system.
Note: All recruiting correspondence from Fiona will come from Engine by MoneyLion and an official “@engine.tech” email. Engine by MoneyLion will never contact you from another email domain. If you feel you may have been contacted by someone posing as Fiona, please contact email@example.com.
We’ll get in touch within 24-48 hours to acknowledge receipt of your inquiry
We’ll try to resolve your inquiry as soon as possible
If the inquiry requires more information, our customer service department will contact you. This may require extra time, but we will keep you informed with what’s happening